Refund Policy
Delivery
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Delivery time within the US is 3-4 days.
Returns
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Paris Splendeur shawls are 100% handmade and may have slight variations, which add to the unique character of the products.
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Minor inconsistency, if any, is due to the uniqueness of the product and hint of handcrafted work. You may cancel an order before the initiation of shipment.Â
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The woven borders, edges (if applicable), and total size might vary up to +/-5cm.
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The buyer must inform Paris Splendeur via email, writing to support@paris-splendeur.com, within 5 days of receiving the product in case of a return or exchange. The team will review your request and, if eligible, provide a return shipping label and the product must arrive no later than 5 days after receiving the return label.
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Returns or exchanges are possible as long as the product was not worn and arrived at our location without any stains or other damages.
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A refund (excl. shipping and transaction fees) or exchange is offered if all criteria are met
Refunds
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You will be notified when your return has been processed.
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If approved, you will be automatically refunded on your original payment method within 5-7 business days.
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Note that your bank or credit card company may take longer to process and post the refund.
Non-returnable Items
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The gift offered if any while buying the Pashmina/Cashmere Shawl is non-returnable.
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The "Gift product" you ordered addationally if any, by paying for the shipment is also non-returnable.Â
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Please contact us if you have questions or concerns about your item. Call us @ (888) 89 PARIS or email us at support@paris-splendeur.com.
Refund Policy FAQ
Q: Will I receive a refund in the original form of payment?
A: Yes, refunds are issued in the original form of payment.
Q: What if I have further questions about the refund policy?
A: If you have any further questions, please don't hesitate to contact our customer service team at (888) 89 PARIS or email us at support@paris-splendeur.com.
In a nutshell, we are always here for you in case of questions. Contact us for any inquiries or email us at support@paris-splendeur.com.